Bhubaneswar: Newly-appointed Chief Executive Officer (CEO) of the Bhubaneswar Smart City Limited (BSCL) and Commissioner Bhubaneswar Municipal Corporation (BMC) Sanjay Kumar Singh visited the 24X7 Call Centre of 1929 this evening and reviewed its functioning. The Centre on COVID was started March 25.
The Commissioner was briefed about the numbers of work stations engaged for incoming calls, outgoing calls and consultation with the doctors. There are 25 work stations currently engaged for incoming calls, outgoing calls and doctors’ consultation at the Call Centre.
Learning about the call pressure and people’s increasing dependency over the 24X7 Call Centre of 1929, the Commissioner has directed to add five more work stations. He has also directed to develop resting facility for the doctors and Call Centre executives.
Emphasizing on improving the functioning of the call centre on the basis of feedback received from people, he advised for minimal call drops and help all who are calling for help to the call centre.
The Commissioner was also briefed about the Help Desks to be made functional at various COVID hospitals across the city soon. While six help desk executives will be deployed at SUM COVID Hospital, five will be at KIMS COVID Hospital, three at Hi-Tech COVID Hospital and one each at Aditya-Ashwini and Blue Wheel Hospital respectively.
The executives at the COVID hospital Help Desks will keep updating the status of the critical patients to the family members. The Help Desk executives will be given Smart phones.
For the brisk handling of Covid queries, the doctors’ strength at 1929 24X7 Call Centre has been increased. There will seven doctors during the morning and afternoon shifts, during night shift there will be four doctors. Similarly, in every shift there are 17 call centre executives to manage the calls.
Till Tuesday, 35,068 outgoing calls were made and 31,334 incoming calls have been received by the call centre. During this period 8,551 consultations have been made by the doctors.
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