Ahmedabad: The Department of Posts is rapidly expanding its service horizons through innovative technologies and solutions, reinforcing its crucial role in public and business services across India. Despite the dominance of mobile communication, email, and social media, the significance of letters and postal services remains, particularly for important documents like Aadhaar cards, passports, and government letters. This was highlighted by Krishna Kumar Yadav, Postmaster General of the North Gujarat Region, during the inauguration of ‘National Postal Week’ and a ‘Customer Meet’ held at the Regional PMG office in Shahibaug, Ahmedabad, on ‘Mails and Parcel Day.’
Yadav emphasized that India Post continues to innovate in the field of mail and parcel services, catering to diverse business sectors with services such as Speed Post, Business Parcel, Dakghar Niryat Kendra, and e-Post. He explained that Dakghar Niryat Kendras (DNKs) are a one-stop solution for exporters, helping local products like One District One Product (ODOP) and Geographical Indications (GI) reach international markets, bolstering initiatives like “Vocal for Local” and “Atmanirbhar Bharat.”
To enhance efficiency, India Post has established special sorting hubs and nodal delivery centers for Business Parcels and Speed Post. Yadav highlighted the department’s collaboration with Indian Railways in launching the ‘Rail Post Gati Shakti Express Cargo Service,’ designed to expedite mail and parcel transmission across India. Real-time tracking, digital payment options through QR codes, and Click & Book services further streamline customer experiences.
International mail services have also been enhanced with the establishment of a Foreign Post Office in Shahibaug, Ahmedabad, and an International Business Center in Surat, providing on-the-spot custom clearance and parcel services to over 200 countries.
During the event, Director Postal Services, Meeta K. Shah, outlined key postal innovations, and discussions were held with exporters about the role of postal services in supporting their businesses. The event also featured a PowerPoint presentation by Inspector Bhavin Prajapati, showcasing the department’s growing impact.
Senior officials, including Ahmedabad City Division’s Senior Superintendent Govind Sharma, Deputy Superintendent V.M. Vahora, and others, attended the event, along with representatives from corporate institutions, highlighting the importance of India Post in connecting local entrepreneurs with global markets and enhancing public services across the country.