e-Jagriti Workshop Empowers Stakeholders in Consumer Dispute Redressal

Chandigarh: The Department of Consumer Affairs, Government of India, in collaboration with the State Consumer Dispute Redressal Commission, UT of Chandigarh, organized a hands-on workshop on the e-Jagriti platform at Narsee Monjee Institute of Management Studies (NMIMS), Sarangpur, Chandigarh. The workshop aimed to train key stakeholders in using the e-Jagriti portal, an integrated digital system designed to streamline consumer grievance redressal.

Delivering the keynote address, Bharat Khera, Additional Secretary, Department of Consumer Affairs, highlighted the transformative impact of e-Jagriti, stating that the platform marks a groundbreaking step towards a fully digital and accessible consumer grievance redressal mechanism. He emphasized how reducing human intervention and overcoming geographical barriers will strengthen consumer protection in India.

Anupam Mishra, Joint Secretary, Department of Consumer Affairs, detailed the development of e-Jagriti in collaboration with the National Informatics Centre (NIC), explaining how it integrates e-Daakhil, Confonet, and OCMS into a single streamlined platform. He thanked the Consumer Dispute Redressal Commission, UT of Chandigarh, and NMIMS for their support in successfully organizing the workshop.

Justice Raj Shekhar Attri, President, State Consumer Disputes Redressal Commission, UT (Chandigarh), emphasized the importance of technology in improving efficiency and productivity in consumer dispute resolution. He lauded e-Jagriti for incorporating video conferencing and AI tools, which will facilitate faster case disposal and increased accessibility for remote regions.

The significance of e-Jagriti’s impact in remote locations was underscored by Shravan Kumar Nune, Member, District Consumer Commission, Leh, who shared how e-Daakhil (now e-Jagriti) registered its first case on the day of its launch in Leh, demonstrating its crucial role in providing justice to consumers in hilly and inaccessible areas.

Monika Thatai, Advocate, Chandigarh High Court, appreciated the user-friendly features of e-Jagriti and suggested improvements to enhance its accessibility for legal professionals.

G. Mayil Muthu Kumaran, Deputy Director General, NIC, conducted a detailed presentation on e-Jagriti, guiding participants through case filing procedures, consumer grievance submissions, role-based access modules, case processing, causelist management, and virtual courtroom functionalities. The demonstration highlighted the platform’s AI-powered smart search, voice-to-text conversion of judgments, and metadata-based case history tracking.

The workshop was attended by Members of the State Consumer Commissions, including Maheep Gupta (Jammu & Kashmir), Padma Pandey, Rajesh K. Arya, and Preetinder Singh (Chandigarh). Presidents of Chandigarh District Consumer Commissions I & II, Shri Pawanjit Singh and Amrinder Singh, along with several district consumer commission members, voluntary consumer organizations, and legal professionals, also participated.

A key highlight of the workshop was the interactive training session, where participants were divided into two groups and provided with computer systems for hands-on learning. Attendees received individual login credentials and engaged in live demonstrations of e-Jagriti’s features, including document uploads, judgment processing, and virtual courtroom operations.

The e-Jagriti platform, designed for seamless consumer dispute resolution, offers online case filing, digital fee payments, AI-driven case tracking, virtual court facilities, and expedited decision-making tools. By reducing multiple hearings and physical court appearances, the portal aims to ensure faster and more efficient case disposal across all Consumer Commissions.

In his vote of thanks, Sunil Kumar Mishra, Deputy Secretary, Department of Consumer Affairs, expressed gratitude to NMIMS, Sarangpur, Chandigarh, for their support in hosting the workshop and providing state-of-the-art facilities.