Bhubaneswar: The Odisha government has introduced proactive measures to address grievances related to paddy procurement for the ongoing Kharif season. In a bid to ensure smooth transactions for registered farmers, nodal officers have been deployed across districts to expedite redressal of complaints.
Farmers can now access information about token numbers and the receipt of Minimum Support Price (MSP) from the comfort of their homes. The government has also operationalized an Interactive Voice Response System (IVRS) and fully activated the Command Control cum Experience Center at the State Civil Supply Corporation.
To streamline the process further, a toll-free helpline (1967) has been established, enabling farmers to directly register grievances.
In the past month, the system received 16,584 calls, of which 14,728 pertained to paddy procurement issues. Additionally, 13,365 outgoing calls were made to follow up on grievances related to MSP payments and sharecropper verification for the Kharif season.
Officials have been prompt in verifying complaints and implementing solutions. Data from the complaint portal is regularly monitored to ensure timely action, reflecting the government’s commitment to minimizing delays and enhancing transparency in paddy procurement operations.