New Delhi: The Department of Administrative Reforms & Public Grievances (DARPG) conducted the 4th and 5th editions of the National e-Governance Webinars (NeGW 2023-24) to provide a platform for public administrators to present their initiatives that have received the prestigious National Award for Excellence in e-Governance. The webinars aimed at fostering greater learning, dissemination, and replication of these impactful initiatives.
Chaired by Joint Secretary DARPG, Shri Punit Yadav, the 4th National e-Governance Webinar, held on 5th January 2024, focused on the theme “Excellence in District Level Initiative in e-Governance for Other States.” The session showcased exemplary initiatives, including:
Gang Canal Computerization Project (Rajasthan): Presented by Smt. Rukmani Riar Sihag, District Collector of Hanumangarh, Rajasthan, the project facilitates farmers in Ganganagar district by providing real-time information about the status of the entire network of canals within the Gang Canal Irrigation System. Covering 1222 villages and 7 blocks, the project enhances efficiency and accessibility in agricultural practices.
OTP and Feedback Based Public Grievance Redressal System (Gujarat): Introduced by Shri Chetan K Nandani, Director & CEO, Dy. Municipal Commissioner of RMC, Gujarat, this system has significantly improved citizen interaction with RMC authorities in addressing concerns related to Rajkot city. With features like a 24*7 call centre and a mobile application, the system ensures efficient grievance management and citizen satisfaction.
Chaired by Secretary DARPG, Shri V. Srinivas, the 5th National e-Governance Webinar on 16th February 2024, focused on the theme “Excellence in Government Process Re-engineering for Digital Transformation at State/UT Level.” The session highlighted pioneering initiatives, including:
MINE MITRA (Uttar Pradesh): Presented by Shri Amit Kaushik, Joint Director of the Directorate of Geology & Mining, Government of Uttar Pradesh, MINE MITRA offers citizen-centric e-services catering to various stakeholders involved in mining activities. With features facilitating digital scrutiny and processing of licenses, permits, and leases, the initiative streamlines processes and enhances user convenience.
Kutumba – An Entitlement Management System (Karnataka): Introduced by Smt. Annapurna K, Additional Secretary, 5th State Finance Commission, Government of Karnataka, Kutumba serves as a centralized database system with unique Family IDs. This initiative aims to enable inclusive and proactive welfare service delivery by identifying and excluding ineligible beneficiaries, preventing revenue leakage, and ensuring efficient resource allocation.
These initiatives showcased during the webinars exemplify innovation and efficiency in leveraging technology for improved governance practices. The sessions witnessed active participation from 418 and 315 officials nationwide, reflecting a collective commitment towards digital transformation and effective governance.